Pride of Muskoka – General Manager

February 3rd, 2021 by


Location: Bracebridge, Ontario

Enjoy a rewarding career where you work on the water and sun glasses and sunblock are just part of your daily routine! This is a year round opportunity to make customers dreams of owning a boat a reality.

We are currently looking for a General Manager to join our awesome team of Crew Members at our Pride of Muskoka location in Bracebridge. Reporting to the Director of Sales the General Manager is responsible for ensuring customers always receive a premium service experience and ensuring all customer expectations are met by overseeing our day-to-day operations. As a leader our General Managers emulate our mission, vision and values and possess a strong work ethic.

Job Duties

  • Provide leadership for employee relations through effective communications, coaching, training, and development
  • Ensure the effectiveness of employees through strategic hiring, assignment of duties, discipline, and dismissal
  • Ensure employees have clear goals and are aware of expectations
  • Plan and conduct meetings with employees to communicate sales targets, goals, and projects
  • Ensure all sales employees maintain a high level of product and service knowledge on an ongoing basis
  • Celebrate successes and foster an atmosphere of success
  • Administer disciplinary action in accordance with established procedures
  • Ensure that all employees comply with company policies, procedures, and ethical standards
  • Handle customer concerns, disputes and issues in a professional, courteous and timely manner
  • Model and champion the company’s dedication to providing excellent customer service
  • Work with Service Manager to ensure Service achieves goals
  • Manage fuel dock, ensure cleanliness of all grounds and facilities
  • Must comply with Health and Safety policies and Standard Operating Procedures

Job Requirements

  • Pleasure Craft Operator Card
  • Ability to effectively communicate both verbally and in writing
  • Three years of experience in a management role and five years of experience in a related industry
  • Degree in business administration, management, or a field related to the industry an asset
  • Effective leadership skills, with a strong focus on mentoring and motivation of employees
  • A well defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
  • Ability to supervise and motivate a team to achieve and exceed their goals

Work Conditions

  • Regular overtime including evenings and weekends during peak season
  • Interaction with customers/clients, and the public at large
  • Occasional travel
  • Able to work in variable work environments/conditions

Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual’s race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Pride Marine Group is an equal opportunity employer. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process. To request an accommodation please contact our Human Resources Department.

We thank you for your interest in Pride Marine Group, however only those selected for an interview will be contacted

Expected start date: 2021-03-01

Job Types: Full-time, Permanent

Salary: $70,000.00-$90,000.00 per year

Additional pay:

  • Bonus pay


  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care


  • 8 hour shift


  • Management or Supervisory: 3 years (Preferred)
  • Automotive or Marine: 1 year (Preferred)


  • Driver’s License (Preferred)
  • Pleasure Craft Operators (Preferred)

Work remotely:

  • No
Posted in Careers